Passenger Experience
MAN to introduce barrierless system
Manchester Airport aims to streamline processes by introducing a new barrierless system for vehicles dropping off and picking up passengers
Changi unveils new wellness space
Singapore Changi Airport has launched the Fit&Fun Zone, a new wellness space for travellers that combines fitness and entertainment
Oakland unveils first renovated restroom
The Men’s restroom in Terminal 1 at Oakland Airport (OAK) is the first to be completed in the initial phase of an ongoing renovation
VIP-Fly launches at Manchester
The airport concierge service is to provide premium VIP meet and assist and concierge services at Manchester Airport, effective immediately
Situm and HappyOrNot join forces
Wayfinding specialist Situm has teamed up with HappyOrNot, a provider of customer and employee experience management solutions
dnata unveils $3m Orlando investment
Air and travel services provider dnata has unveiled its ‘Station of Tomorrow’ at Orlando International Airport (MCO)
Hamad unveils new uniform
The new uniform for customer service personnel was designed by the winner of a Fashion Trust Arabia competition
London Luton marks UK ACI first
London Luton has become the first UK airport to achieve Level 3 of the Airports Council International Customer Experience Accreditation
Egal installs free period products in airports
Egal has raised $4m in investment to install its Pads On A Roll solution in public bathrooms worldwide, including those at several US and UK airports
Transreport to launch accessibility tech at EMA
Inclusive travel solution specialist Transreport is to deploy its staff-side Passenger Assistance technology at East Midlands Airport (EMA)
TSA publishes final rule on REAL ID enforcement
The US TSA has published a final rule providing a framework for federal agency phased enforcement of REAL ID requirements
Volunteers test Vilnius Airport
November saw more than 1, 000 volunteers register – in record time – to participate in the test, which took place earlier this month