Passenger Experience
SFO remote bag check proves a winner
The free service at San Francisco International Airport (SFO) has processed more than 15,000 bags since launching in late 2024
Airports learn to cater for older travellers
Global demographics are shifting, forcing airports to cater to an ageing population. Edward Paine reports on initiatives designed to meet older travellers’ needs
Hamad unveils new Concourses D and E
The unveiling marks a major milestone in the expansion of Hamad International Airport (DOH), increasing its annual capacity to more than 65 million PAX
ADR teams up with Be My Eyes
The new partnership brings live support to Rome Fiumicino Airport through the Be My Eyes app, improving travel independence for millions
Vinci inaugurates Kansai modernisation
Works on KIX have been completed in time for Expo 2025 Osaka, which expects to welcome around 28 million visitors over six months
Sydney to upgrade Terminal 2
Construction on a $200m T2 domestic terminal upgrade will begin on May 1, 2025, as part of a drive to get passengers from kerb to gate in 15 minutes
Premium Lounge opens at COS
The Lounge Colorado Springs, a state-of-the-art VIP lounge operated by Global Lounge Network, has opened at Colorado Springs Airport
IAH opens new Terminal E Ticketing Lobby
The new space at George Bush Intercontinental Airport (IAH) opened just in time for the US Spring Break holiday
MAN to introduce barrierless system
Manchester Airport aims to streamline processes by introducing a new barrierless system for vehicles dropping off and picking up passengers
Changi unveils new wellness space
Singapore Changi Airport has launched the Fit&Fun Zone, a new wellness space for travellers that combines fitness and entertainment
Oakland unveils first renovated restroom
The Men’s restroom in Terminal 1 at Oakland Airport (OAK) is the first to be completed in the initial phase of an ongoing renovation
VIP-Fly launches at Manchester
The airport concierge service is to provide premium VIP meet and assist and concierge services at Manchester Airport, effective immediately