Passenger Experience
Irish aviation addresses passenger misconduct
The Irish Aviation Authority, along with industry stakeholders, is launching a declaration to combat unruly passenger behaviour
Baggage handling better despite traffic growth
The newly launched SITA Baggage IT Insights 2024 reports a fall in the number of mishandled bags despite the rise in passenger numbers
Edinburgh tackles disruptive passengers
Edinburgh Airport has launched its disruptive passenger campaign – No Excuse For Abuse – ahead of the 2024 summer season
Vision-Box unveils Service Design
The new user-centric service has been designed to drive enhanced biometric adoption and seamless travel management
Finavia opens direct line to Lapland
Finnish airport operator Finavia has launched a phone line allowing callers in Düsseldorf to listen to the sounds of Lapland
Airports to boost tech spend
Airports will boost investment in analytics, biometrics and the cloud to improve the passenger experience, according to a new Amadeus study
Collins unveils PRM solution
RTX's Collins Aerospace will unveil its cabin solution for onboard wheelchair accommodation next week
Shanghai bids to assist international passengers
The Shanghai Airport Group has introduced seven initiatives aimed at improving inbound services for overseas travellers
WHILL drives North American expansion
Having exceeded its first-quarter goals, electric mobility solutions provider WHILL has expanded its operations in North America
MUC assists Chinese shoppers
Passengers from China can once more enjoy personal shopping assistance free of charge in Terminal 2 at Munich Airport
New airside equipment for Gibraltar
The Government of Gibraltar has invested in new airside equipment to replace units that have reached their end of life
Edinburgh trials extended Twilight service
Edinburgh Airport has extended its popular Twilight bag drop service, making it even easier passengers to check in their baggage the night before they fly