Passenger Experience
Baggage errors drive digitalisation
The air transport industry is turning to digitalisation as baggage mishandling rates virtually double amid growing passenger volumes, says SITA
Last Call: Waseem Al Rousan
Waseem Al Rousan shares his thoughts on the importance of customer-centric operations, technology investment and understanding data
DFW launches online reporting tool
Dallas Fort Worth International Airport (DFW) has unveiled a new way for travellers to report suspicious activity and operational concerns
Airport leaders urge operators to prepare
Participants at the recent Global Airport Leaders’ Forum have urged operators to plan for the future of aviation security by embracing new technologies
Manchester launching airport podcast
The podcast will provide insights into ‘everything from bird scaring and celebrity visits to sustainability and winning new routes’
Travelex expands UK airport services
Travelex has expanded its ATM click & collect service across Heathrow, Birmingham and Manchester airports following a successful pilot
CPK outlines passenger experience plans
Centralny Port Komunikacyjny is set to build a state-of-the-art airport hub from scratch, promising a seamless, enjoyable passenger experience
Changi launches metaverse experience
CAG and Accenture have unveiled a metaverse experience called ChangiVerse, enabling audiences to connect with the airport in the digital space
Dubai wins customer services awards
Dubai Airports’ integrated contact centre has won a Gold Stevie Award and an International Business Excellence Award (IBXA)
easyJet brings Twilight Bag Drop to Edinburgh
Passengers flying with easyJet from Edinburgh Airport will now be able to check-in their luggage the day before their flight
Edmonton introduces Advance Declaration
Advance Declaration is now available to all travellers arriving on international flights into Canada’s Edmonton International Airport (YEG)
Hamburg trials intelligent trolleys
Hamburg Airport is the first German airport to test smart cabin baggage trolleys from Danish developer Intelligent Track Systems (ITS)