Passenger Experience
Airside and Alaska launch verification partnership
Alaska Airlines passengers can now use their digital identities to skip airport lines thanks to a new partnership with Airside Mobile
LLA in customer service finals
London Luton Airport (LLA) has been recognised for its commitment to delivering exceptional customer service to passengers
Heathrow tackles Airport Dads
Heathrow has recruited former undercover police officer Danni Brooke to hunt out and de-stress frazzled travellers
easyJet extends Twilight Bag Drop to GLA
Available for the first time at Glasgow Airport, the free service enables customers on early morning flights to drop off their bags the evening before
Telemedicine arrives at SFO
Travellers and staff at San Francisco International Airport (SFO) can now book a virtual visit with a healthcare provider
BA trials LHR wayfinding app
British Airways is trialling a new digital wayfinding tool designed to help customers navigate their way through London Heathrow Airport
One Too Many campaign returns
The One Too Many campaign has returned for the summer season, warning UK holidaymakers of the consequences of disruptive behaviour
Sabre and iCoupon tackle disruptions
Sabre has signed an agreement with digital vouchering platform iCoupon to help improve the passenger experience during disruptions
Ontario adopts Sunflower programme
California’s Ontario International Airport (ONT) is offering passengers with non-visible disabilities the opportunity to travel with confidence
LLA teams up with London Blitz
London Luton Airport (LLA) has teamed up with the London Blitz American football team to promote the new Luton Airport Express service
Aberdeen targets disruptive behaviour
Aberdeen International Airport (AIA) has launched its disruptive passenger campaign ahead of the 2023 summer season
EasyPark signs agreement with Schiphol
Parking tech specialist EasyPark Group is to introduce automatic number plate recognition to Schiphol Airport’s P1 Short term car park