Passenger Experience
marhaba brings Meet & Greet to Oz
Airport hospitality specialist marhaba, part of dnata, has launched its Meet & Greet Services
in Australia
Changi launches short films
Changi Airport Group has launched ‘Where Dreams Take Flight: Singaporean Short Stories’, three short films created with local filmmakers
Athens measures emotional engagement
Athens International Airport has partnered with PathosAI to measure passengers’ emotional engagement in the context of the pandemic
Reservation pilot launches at MCO
Passengers departing Orlando International Airport will be able to reserve their spot in security screening lines pre-arrival at the terminal
Europe’s first Centurion Lounge opens at LHR
The first American Express Centurion Lounge in Europe has opened in Terminal 3 at London Heathrow Airport
PHL launches kerbside meal pick-up facility
PHL Food & Shops, the Philadelphia International Airport concessions programme, is now offering kerbside pick-up for food and retail items
Dubai Airports and Servy launch DXB&more
Dubai Airports and hospitality IT specialist Servy, have launched DXB&more, an ordering service that does not require users to download an app
Bristol introduces passenger experience improvements
The hub has partnered with Develop Consulting to help create a seamless and stress-free journey
Clark International to introduce Collins Aerospace suite
The implemented solutions are set to help streamline passenger processing, whilst supporting social distancing measures and contactless services