Passenger Experience

AMS provides real-time baggage info

Travellers using Amsterdam Airport Schiphol (AMS) now have access to real-time information about baggage waiting times

ADR debuts Shop&Fly service

Operator Aeroporti di Roma (ADR) has launched a new Shop&Fly service at Rome Fiumicino Leonardo da Vinci Airport

YVR teams up with BC government

The British Columbia Government and Vancouver International Airport (YVR) will work together to fight pollution and support sustainable jobs

TSA tests translation devices at PHL

TSA officers are testing new hand-held language translation-interpretation devices at Philadelphia International Airport

Prosegur Change signs Vegas deal

The cash service business has secured a deal to offer a range of currency exchange services at Las Vegas Harry Reid International Airport

Munich deploys F&B robot

Jeeves – a self-driving service robot – will sell food and snacks to passengers at Munich Airport in a year-long trial

DOH debuts special lanes for families

Hamad International Airport (DOH) has introduced dedicated screening lanes for families with younger children transferring through the airport

Abu Dhabi signs Burjeel MoU

Abu Dhabi Airports and Burjeel Holdings have signed an MoU to streamline healthcare for passengers at Zayed International Airport

MCO picks Allied for traffic services

 Allied Universal will provide traffic management services at Orlando International Airport , the seventh busiest airport in the US

DEN launches premium reserve parking

The new parking option provides travellers with guaranteed parking, hassle-free entry and exit, and proximity to the terminal

Likewize partners with DragonPass

Tech protection and support provider Likewize has teamed up with airport travel experience company DragonPass

Heathrow marks London Fashion Week

Heathrow Airport and the British Fashion Council have launched a limited-edition tote bag range ahead of London Fashion Week