Available for the first time at Glasgow Airport, the free service enables customers on early morning flights to drop their bags off the evening before.
The service will be available to all customers on early morning flights departing before 0830hrs at Glasgow, which represents over a quarter of all flights departing from the airport, and bags can be dropped between 1600hrs and 2100hrs the day before the flight.
The airline has also put in place a range of summer travel customer initiatives to help families flying with the airline during the school holidays, including a family hotline, a new WhatsApp channel and extended customer service opening hours.
Improved contact with customers
easyJet also has also deployed its dedicated Family Hotline for families with children under 12 years old, which provides dedicated support from customer service team members who have expertise in assisting families, for any enquiries about their trip.
Customers now have even more ways to get in contact, as the airline has launched a WhatsApp channel for the first time. The airline’s customer service opening hours are extended for the summer season between 0600hrs and 2300hrs.
Additionally, easyJet already has a range of policies in place to help customers on the day of travel including special assistance, self-service bag drop and generous family luggage options.
Ali Gayward, easyJet’s UK country manager, said: “We are always looking for new ways to make travel as easy as possible, so we are really pleased to be introducing our free Twilight Bag Drop service at Glasgow.
"As families look forward to jetting off on their summer holidays, we’ve also put in place some extra support over this busy period, extending our customer service hours, providing dedicated customer service support and adding more people to our customer service team. We are ensuring our customers have the support they need when they travel with us this summer.”
easyJet offers Twilight bag drop services to its customers across five key UK airports: London Gatwick, Bristol, Manchester, Edinburgh, and now Glasgow.
Image: easyJet
