Be My Eyes, the company that connects people who are blind or have low vision with sighted volunteers and companies, through live video and AI, has established a groundbreaking partnership with Aeroporti di Roma (ADR), to provide its award-winning technology to over 49 million passengers travelling through Roma Fiumicino “Leonardo da Vinci” International Airport every year.
ADR will integrate Be My Eyes’ Service Connect platform into its accessibility services.
Service Connect enables blind and low-vision travellers to access real-time assistance using a combination of advanced AI and dedicated service agents through the Be My Eyes app. Whether navigating the terminal, accessing flight information, or locating services, passengers can now receive immediate, tailored support at the touch of a button.
Mike Buckley, CEO of Be My Eyes, explained: “Travel should be accessible to everyone, and our partnership with Aeroporti di Roma brings us closer to that goal. By integrating AI-powered tools and human support, we’re ensuring blind and low-vision travellers can navigate the airport with greater ease and confidence.”
Marina Maschio, managing director of ADR Assistance, the Aeroporti di Roma Group company that provides assistance to disabled passengers and passengers with reduced mobility, agreed. He said: “We take great pride in being a leader in accessibility and innovation. Partnering with Be My Eyes allows us to further enhance the experience for our blind and visually impaired passengers, ensuring they receive the same level of service and care that every traveller deserves at Fiumicino and Ciampino, the only airports in Italy to receive the ACI World's Accessibility Enhancement Accreditation”.
The integration of Be My Eyes at Fiumicino marks a continued commitment to making travel more inclusive.
Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages
