Qatar’s Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, has installed passenger digital assistance kiosks.
The kiosks will provide easy access to information, assist with navigation and help passengers through live video calls to customer service agents.
Suhail Kadri, senior vice-president of technology and innovation at Hamad International Airport, said: “The new passenger digital assistance kiosks are part of our overarching digital strategy to transform passenger experiences. We are committed to investing in the latest technology and innovative solutions. To create the most seamless airport experience for all passengers traveling from and to Hamad International Airport, we are working with industry innovation leaders such as Atos and Royal Schiphol Group.”
The new kiosks are multilingual, offering 20 language options, and use the airport map for wayfinding. They provide information related to flights, airport services, retail and F&B outlets and passenger events at the airport.
Marc Veelenturf, CEO of Middle East and Turkey at Atos, said: “Together with our strategic partner Schiphol, we are proud to have successfully delivered this solution at Hamad International Airport to improve the digital passenger experience, and to manage passenger flow more effectively especially during the airport’s critical peak periods.”
Image: Hamad International Airport
