London Luton Airport (LLA) and easyJet have hosted an accessibility familiarisation day, enabling travellers with disabilities to experience all aspects of the passenger journey.
The event attracted more than 40 attendees, along with friends and family members. Its tour itinerary included an opportunity to experience LLA’s check-in, security search, departure lounge and terminal facilities and to board an easyJet aircraft, hosted by volunteer cabin crew.
The event was hosted by members of LLA’s guest experience, security and operations teams, with further support provided by the airport Fire Service and key partners including Bedfordshire Police, Menzies Aviation and Wilson James, the airport’s special assistance provider.
“This event underlines our commitment to ensure that every passenger, regardless of any disability or additional assistance requirements, feels confident that each stage of their journey through London Luton Airport will be simple, friendly, and safe.
“The feedback received from attendees was overwhelmingly positive and our hope is that the opportunity to familiarise with our facilities will provide the reassurance that they can expect a warm welcome and a smooth and stress-free passenger experience each time they choose to travel through our airport,” said Clare Armstrong, head of guest experience at London Luton Airport.
Image: London Luton Airport
