Inclusive travel solution specialist Transreport is to deploy its staff-side Passenger Assistance technology at East Midlands Airport (EMA)

Passenger Assistance features an intuitive passenger interface for disabled and older people – or anyone with access needs – as well as a centralised web platform with resource management for operators, and a user-friendly staff app for frontline workers. According to Transreport, the technology streamlines operations and enhances transparency around assistance requests.

Accessible via smartphones, tablets and laptops, the solution will equip EMA with real-time data and centralised insights, enabling airport staff to provide travellers with a high standard of assistance.

“With Transreport’s Passenger Assistance technology, we can provide a tailor-made service which will give customers all the information and choice they could want on their journey through the airport, so they can relax and start enjoying being on holiday before their plane even leaves,” said Mike Grimes, EMA customer and planning director.

Shortlisted as a finalist for the 2023 Apple Design Awards and Scope Disability Awards, Passenger Assistance was developed in collaboration with the communities it serves and has been formally recognised for its inclusive design. 

“I am exceptionally excited to launch in aviation with East Midlands Airport and for our continued partnership. We look forward to working together strategically to create a new standard of aviation accessibility for all,” said Waleed Ahmed, Transreport COO.

The technology streamlines operations and enhances transparency around assistance requests
The technology streamlines operations and enhances transparency around assistance requests Transreport