During the trial, passengers can check the predicted queue time for security control before going to the airport. Finavia has also added information about the number of departing passengers at 30-minute intervals to the prediction. The piloted service is available on the Finavia website.
“The services and customer experience at Helsinki Airport are developed in a data-driven way. The aim of the predicted queue time service, which is now being piloted, is to further develop the security control customer experience and make travel even smoother. We actively collect feedback from the users of the service through the feedback form on our website,” said Hanna Hämäläinen, Finavia's head of passenger services and development at Helsinki Airport.
“The predicted queue time is based on how many passengers will be passing through security control within the next 12 hours. The number of passengers passing through security control will be the largest in the morning between 6.00am and 9.00am and in the afternoon between 2.00pm and 6.00pm,” Hämäläinen explained.
The trial will continue until the end of 2024, with Finavia collecting user feedback via the feedback form on its website. The piloted service has been viewed nearly 100,000 times in two months.
