The five-year agreement will see Swissport provide a full range of ground handling services for more than 40 flights per day, including passenger services, ramp handling, baggage management, aircraft cleaning, air cargo handling, and lounge hospitality services. The contract covers all flights of Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS at Heathrow.
To ensure a successful start of operations, Swissport will be investing significantly into new ground service equipment (GSE) ahead of April’s launch. With more than 80% of the incoming motorised vehicles being electric, Swissport underscores its commitment to reducing its carbon footprint. Every new addition to Swissport’s fleet at Heathrow Airport will also be equipped with enhanced damage prevention safety systems, which are crucial for ensuring seamless airport operations.
“We are very proud to extend our strong partnership with Lufthansa Group to their largest overseas airport. Operational excellence is key for our partners, and I am pleased we have been afforded the opportunity to demonstrate this to the four airlines,” said Karen Cox, CEO of Swissport UK and Ireland. “Swissport's commitment to safety, sustainability, innovation, and customer service excellence aligns closely with Lufthansa Group’s goals for operational efficiency and passenger satisfaction. We are delighted that they have put their trust in Swissport to deliver high-quality and efficient services. Our team is ready to ensure smooth and safe operations at Heathrow Airport, meeting all demands of the airlines and passengers alike.”
