The service enables passengers to reserve a specified time for security checks, to help them pass through security more quickly and efficiently. Its deployment marks the first usage of virtual queuing in a South American airport, following successful uptake at North American and European airports.
When booking a flight from MVD, passengers will be informed of the free-of-charge option to book a 15-minute appointment to pass through the security line by inputting the details of their flight into an online portal. Once the slot is booked, the traveller will receive a QR code via email which will be scanned upon arrival at the airport. This allows them to join the priority security lane and then to pass through at their pre-scheduled time.
During especially popular seasons, Copenhagen Optimization’s software will allow airports to ease the pressure of high peaks of traveller numbers on airport security processes by encouraging passengers to arrive at the airport at less busy times. This in turn can lead to considerable business advantages, such as giving passengers more time to spend in the airport’s shops, bars and restaurants since wait times are lower, in turn easing pressure on passenger and airport staff alike.
Carrasco International Airport is renowned for its use of innovative tool. It was the first airport in Latin America to implement biometric technology for boarding and to use a passenger flow management system to optimise waiting times. The implementation of this virtual queuing solution further reinforces the airport’s commitment to leveraging innovation to give passengers the best experience.
Federico Cabrera, operations and passenger experience manager at operator Aeropuertos Uruguay, said: “Comfortable and secure passengers are happy passengers, and our new collaboration with Copenhagen Optimization is doing much to help make the passenger experience more enjoyable. The company’s intelligent software allows us to better manage what was previously a pain point for passengers, making their journey with us easier and more pleasant.”
