According to Beumer, the diagnostic services available at the new facility are structured into categories that will improve overall system performance and efficiency, as well as preventing unplanned downtime due to software failures or security breaches. In addition, customers can commission a deep dive analysis of their operations, enabling Beumer specialists to make recommendations for immediate improvements.
Christian Buhrmann is head of digital solutions at the new Customer Diagnostic Center. He said: “Automation is creating vast amounts of data that can help us work faster and smarter, but some airports do not have the necessary time or resources to analyse it all and derive the potential benefits. Using our new Customer Diagnostic Center, Beumer Group customers can take advantage of a whole range of digital services to improve business health and diagnostics, making it easy to gain the operational and maintenance insights they need to continuously improve baggage performance and gain a competitive advantage.”
The three main categories for supporting customer sites via the Customer Diagnostic Center are: baggage handling system (BHS) insights, security management to keep the BHS secure, and a 24/7 global hotline staffed by Beumer Group engineers.
