SITA will introduce 28 common-use passenger processing workstations for airline staff across check-in and boarding and four TS6 common-use self-service kiosks, which passengers can use to complete self-service check-in in less than a minute, helping reduce queues and congestion.
Hamilton International is part of the Vantage Airport Group. This partnership with Hamilton International represents the sixth collaboration between SITA and a key Canadian airport, with more than 700 kiosks and 2,000 workstations being deployed across the country in 2023.
In addition to meeting Canadian accessibility requirements, the rollout of the new solutions also sets up Hamilton International to incorporate additional technology touchpoints in the future, such as contactless solutions or advanced biometric capabilities. In 2022, the Canadian Airports Council committed to a consumer-focused, technology-enabled future for Canada’s air transport industry, with a focus on “the adoption of innovations to streamline the traveller journey”.
Cole Horncastle, executive managing director of Hamilton International Airport, said: “Providing our customers with a seamless travel experience is a top priority at Hamilton International. To support this, we are committed to making improvements to optimise the passenger journey, including collaborations with technology partners such as SITA. Its common-use solutions will allow our teams to provide an even more accessible, efficient, reliable and hassle-free passenger experience at our airport.”
