Jayaraj Shanmugam will report to chief operations officer, Captain Klaus Goersch.
Shanmugam joins Air India from Bangalore International Airport Limited (BIAL), where, as chief operating officer, he led the operationalisation of the new Terminal 2. He has spent more than 25 years in the airline, airport, and telecom industries, with stints at Singapore Airlines, Qatar Airways, and Jet Airways.
Announcing Shanmugam’s appointment, Captain Goersch said, “Jayaraj has distinctive expertise in driving excellence in customer experience and airport operations, redesigning and improving services. We look forward to significantly enhancing our airport operations with his leadership and achieving many milestones in our Vihaan.AI transformation programme.”
