Cognizant will enhance the capabilities of RAC's Enterprise Resource Planning (ERP) and business processes automation capabilities. According to the company, the collaboration aims to revolutionise digital capabilities in the domains of finance, human resources, procurement, and planning, ultimately enhancing the traveller experience.
RAC is a key player in the country's plans for the Saudi Vision 2030, which aims to drive unprecedented reforms in the public sector, the economy, and society as a whole. Cognizant will help improve RAC's digital transformation by implementing cutting-edge automation and enterprise applications. This collaboration marks a significant step in RAC's quest for efficiency, excellence, and seamless consumer satisfaction, the company said.
In the initial phase, Cognizant will leverage the SAP Appian framework to establish a robust process automation for airport operations. SAP has established a global standard for enterprise ERP software; and by complementing existing SAP and Appian programmes, Cognizant will assist RAC in enhancing its back-office functions to streamline operations and increase traveller satisfaction.
Saudi Arabia anticipates welcoming over 100 million visitors by 2030, and an important aspect of RAC's strategy is the integration of smarter processes and advanced automation to reinforce King Khalid International Airport’s position as the busiest airport in the country.
Tarek Zarg El Aioun, Saudi Arabia general manager at Cognizant, said: “Our collaboration with RAC exemplifies Cognizant's commitment to helping raise global standards in digital engineering, airport operations, and customer experience within the aviation industry.
“We are excited to contribute to RAC's vision for a technologically advanced and efficient airport management, enhancing the overall passenger and airline experience through innovative solutions.”
