Wellington Airport in New Zealand has moved to Amadeus’ Airport Cloud Use Service (ACUS), simplifying how agents access airline systems.
Agents now offer a personalised service to passengers at check-in and boarding when flying on six airlines at Wellington, including Qantas, Jetstar and Fiji Airways, simply by logging on to ACUS to access any airline system they need. The service will be scaled-up to support all airlines as their operations continue to resume following the lifting of travel restrictions.
The technology modernisation means Wellington has retired 37 traditional workstations and replaced them with modern thin-client computers, which are ten times more energy efficient. Thin-client devices are simple, low-power, computers that provide an interface to the cloud, where computing tasks are undertaken by more efficient servers.
Hosting airline applications on state-of-the-art regional cloud infrastructure, rather than local servers within the airport’s own mini-data centre, has removed the need for local maintenance whilst allowing the airport to completely remove ten of its own servers.
As a result of the flexibility brought by running passenger services from the cloud, Wellington Airport is now considering the introduction of off-airport check-in and bag collection services. In Wellington’s case, this would mean agents could be present at, for example, major sporting events like the 2023 FIFA Women’s World Cup, to check in passengers away from the terminal, thereby reducing the likelihood of queues.
ACUS is an integral part of Amadeus Flow, Amadeus’ complete solution for passenger handling. Used by nearly a hundred airports across the world, ACUS connects agents to airlines through the cloud.
Image: Amadeus
