Heathrow Airport has announced the completion of the largest business transformation in its 75-year history.
The transformation programme, implemented by Capgemini and Oracle Consulting, is a core component of Heathrow’s strategy to modernise key operations, digitise its 20 year-old infrastructure, and support efficient growth through recovery from the pandemic.
At its heart is the implementation of Oracle Fusion Cloud Enterprise Resource Planning (ERP), Oracle Fusion Cloud Human Capital Management (HCM) and Oracle Integration Cloud (OIC) to modernise and automate the finance, HR, revenue, service, and asset management functions. Oracle Billing Revenue Management (BRM) was also chosen to support Heathrow’s billing transactions with airlines.
Oracle Cloud HCM and Oracle Cloud ERP work together to provide integrated business processes across all HR and finance functions. Everything from the employee life-cycle, to procurement, and revenue generation is brought together, enabling the airport to benefit from automation, improved decision making and increased operational efficiencies.
“While the last 18 months have been challenging for the entire travel industry, it’s vital that it doesn’t stop innovating,” said Cormac Watters, executive vice president of applications, Oracle EMEA. “Heathrow has a culture of progressiveness and innovation that has made it one of the frontrunners of the industry in Europe and globally, and with Oracle Cloud Applications it now has an integrated platform, powered by the latest emerging technologies, to support its current and future needs.”
Heathrow’s long-term objectives through the pandemic recovery include eventually reclaiming the 80 million passengers per year it had in 2019. The airport’s investment in Oracle Cloud is expected to provide a platform for future growth.
“The transition to the Cloud is a significant undertaking. It is a testament to the strong and collaborative partnership that has been built between Capgemini and Heathrow that we were able to modernise such a complex IT estate so seamlessly during a period of significant change for the aviation industry,” said Steve Baldwin, account director at Capgemini. “Since the programme went live, Heathrow has already attained significant benefits through IT optimisations, including being able to deliver an improved user experience for its employees.”
