Josie May
Incheon Airport becomes first to achieve ACI Level 4 Customer Experience accreditation
ACI World’s customer experience initiative is currently set out in four stages, with Incheon being the first to reach the top tier
IATA calls for Middle Eastern governments to pave the way to recovery
Administrations are being urged to lay out plans for a successful operational restart, looking into methods to restore passenger confidence
London City launches scheme to help local communities recover from COVID-19
The London City Helpers programme will help tackle unemployment and provide support to those from disadvantaged backgrounds
New research supports rapid testing for restart of air travel, says IATA
Quick antigen tests have been found to be more cost effective and efficient for the restart of air travel
Swedavia achieves net zero emissions across its ten airports
ACI Europe welcomed the announcement, but stressed that decarbonisation has been made more difficult by the pandemic
Emirates becomes first airline to operate A380 to Jeddah’s new terminal
The superjumbo landed at the airport’s Terminal 1 and was met by a water cannon salute
Hamburg Airport reveals steepest profit decline in 25 years
The facility has continued operations despite the pandemic, but has put a strict savings plan in place
Prague Airport inaugurates ‘Fly via Prague’ service
The new facility is specifically for passengers transferring flights at the airport, increasing the airport’s potential as a transfer gateway
Belfast City Airport announces new COVID-19 testing centre
The centre will offer both PCR and antigen tests in preparation for the return of international travel
Amadeus and dnata refresh partnership with new contract
The technology firm’s software will continue to underpin the ground handling company’s services at Dubai Airports and other key facilities around the world
CPH releases 2020 group annual report
The airport suffered large losses whilst cutting operational costs and jobs
Heathrow set to upgrade security screening equipment
The hub signed a contract with Smiths Detection, who will supply integrated checkpoints throughout the site