The new self-serve product offers travellers using London Heathrow Airport greater choice, convenience, and flexibility in purchasing foreign currency.
Foreign exchange brand Travelex has launched a new automated, self-serve currency kiosk that gives customers more choice and convenience in their foreign exchange transactions.
Installed within the Travelex landside departures store at Heathrow Terminal 2, the first-of-its-kind kiosk enables customers to place their order at a touch screen kiosk before collecting their cash from a designated ATM machine. The process is fully automated.
Customers will be able to choose from an initial five currencies that reflect the main currency profiles in Terminal 2 (Euro, Swiss Franc, or US, Canadian or Australian Dollar), and – unlike ATMs – there will be no cash withdrawal limit imposed by financial institutions, enabling customers to order more currency than permitted at a traditional ATM.
The launch of fully automated FX services is part of Heathrow’s recent digital acceleration
The new Travelex kiosk is the first of its kind
An initial two kiosks and three designated ATMs have been installed at Heathrow. To ensure Travelex continues to meet the varying needs of its customers, the ATMs also provide regular ATM services for those who wish to directly withdraw either GBP or a smaller amount of foreign currency. The kiosks will be supported by Travelex sales consultants, who will be on hand to assist with any queries and support customers with their transactions if required.
The launch of the kiosk marks the latest milestone in a new digital-focused approach from Travelex. As part of this new approach, the company is increasing investment in developing digital solutions, launching more innovative products, and moving more nimbly in the style of a tech brand, whilst ensuring the customer remains at the heart of its product design.
“I am delighted that Heathrow’s longstanding partnership with our foreign exchange provider Travelex continues to grow and evolve. The launch of fully automated FX services is part of Heathrow’s recent digital acceleration, offering passengers greater choice on how they journey through Heathrow,” said Fraser Brown, director of retail at Heathrow.
Images: Travelex
