Key features of the kiosks include a new payment functionality that enables passengers to make contactless or smartphone payments.
SITA is upgrading Air France-KLM Group’s existing line-up of 400 self-service kiosks in Paris’ Charles de Gaulle Airport, Amsterdam’s Schiphol Airport, and other hub airports in Europe, delivering new functionalities for passengers such as contactless payments.
Kiosks are the cornerstone of Air France-KLM’s self-service offering and key to digitalising the passenger experience. The vast majority of passengers rely on these touchpoints to manage their travel and speed through the check-in process. SITA’s new TS6 kiosks will offer improved payment features and a variety of advanced functionalities, including the capability to connect seamlessly with mobile devices.
Ease of payment
The new kiosks are equipped with a payment service that uses Payment Card Industry (PCI) compliant chip and pin terminals to accept ancillary fees, including via contactless cards and smartphones. SITA’s kiosk payment service adheres to EU PSD2 SCA law because it provides two-factor authentication. The payment service solution by SITA is unique from others in the air transport industry because it is also PCI Point-to-Point Encryption (P2PE) compliant. This capability increases security and saves airlines time and costs associated with meeting their PCI Data Security Standards (PCI DSS) compliance requirements, SITA said.
Air France-KLM can customise the kiosks to their specific customer needs without introducing complexity and cost. Thanks to the TS6’s modular design, the airline group can switch out and change individual components years later, ensuring the longevity of the kiosks, and making it easier for Air France-KLM to introduce new functionality, such as biometrics, in the future.
Sergio Colella, SITA president for Europe, said: “With continued growth in passenger volumes, digitalising the passenger journey with new self-service options will be vital. This will help streamline the flow of passengers through the airport and give travellers more control over their journey. I am pleased that we were able to deliver to Air France-KLM a solution that is scalable to meet passenger demand.”
Images: SITA
