SITA and IDEMIA, experts in biometrics and computer vision, are broadening their collaboration to address efficiency challenges in baggage handling and airport operations.
This partnership builds on their previous work to enhance biometric border solutions, focusing now on integrating computer vision to streamline baggage processing.
The new collaboration aims to improve the accuracy and speed of baggage tracking, enabling passengers to monitor their luggage from check-in to arrival.
This responds to rising consumer expectations for real-time updates, with 32% of passengers now using mobile notifications for baggage collection, SITA said.
Moreover, computer vision integration will enhance airport efficiency by reducing human error and speeding up processes.
This builds on the widespread adoption of automation, with SITA saying 85% of airports now offer self-bag drop facilities.
Nicole Hogg, portfolio director, baggage at SITA, said: "The air transport industry is facing unprecedented challenges as passenger numbers continue to surge, with global traffic expected to double by 2040.
“Airports and airlines are struggling to keep pace with this growth, particularly when it comes to baggage handling. Delays, mishandling, and inefficiencies still pose significant operational bottlenecks, impacting both the passenger experience and airport resources.
“This is why our partnership with IDEMIA is so crucial. By integrating computer vision into baggage processing, we are tackling these challenges head-on. Together, we’re setting a new standard for how the industry handles baggage, reducing mishandling and delivering a smoother, more secure journey for everyone involved."
Gaurav Gupta , SVP and global head of sales, travel and transport at IDEMIA, added: “With our shared mission to enhance the overall baggage handling experience for the air transport industry and for the passenger, IDEMIA is proud to partner with SITA.
“As a result of our strong legacy with biometrics and many decades of computer vision expertise, we have developed the Augmented Luggage Identification Experience (ALIX TM),an AI-driven baggage image matching solution.
“In partnership with SITA and integrated within SITA’s baggage portfolio, IDEMIA will help in redefining baggage processing within airports, improving airline operations, reducing baggage mishandling, and improving customer experience.”
Image: SITA
