Western Sydney Airport is inviting its customers to help set a new standard for what people can expect when they fly in Australia.
Members of the Western Sydney International Panel will be asked to contribute their opinions on different elements of the airport experience, from dream travel destinations to retail and dining options, as well as technological innovations and passenger service.
Western Sydney Airport CEO Simon Hickey said everyone across Australia can join the WSI Panel, which is about identifying and addressing the pain points customers typically experience at older airports, whether they are flying for business or leisure. Hickey said the airport’s advanced baggage handling system is one example of the difference Sydney’s new airport will offer: “Our baggage system will give passengers the option to track their bags via an app so they know exactly when they will arrive.”
