Eve TechCare is an all-in-one suite of solutions designed to streamline electric vertical take-off and landing aircraft (eVTOL) operations by providing comprehensive services, expert customer support, and cutting-edge operational solutions.
“At Eve, our focus goes beyond developing and producing an eVTOL; we take a holistic approach to the market by creating a suite of solutions to address the necessary aspects that will turn urban air mobility into a reality. With Eve TechCare, we will ensure the best operational aircraft availability for our customers while optimising operational costs,” said Johann Bordais, CEO of Eve Air Mobility. “Our goal is to offer our customers everything they need from the moment they receive their aircraft onward.”
The Eve TechCare aftermarket portfolio consists of technical support and solutions, MRO services, parts and battery solutions, as well as training services and flight operation solutions, which operators will access through a digital platform.
“Our portfolio is designed for operational efficiency and safety with a unique customer-centric approach. We’ve developed these solutions based on our aerospace expertise and diverse interactions with customers and partners. The result is a first-of-its-kind offer that will keep our customers’ eVTOLs flying at a high availability rate,” added Luiz Mauad, vice-president of Customer Services at Eve. “We are excited about this new phase in customer services at Eve, which will allow us to discuss our service packages with our customers further and recommend the best solutions for their operation.”
Eve TechCare’s service and support solutions will include access to a 24/7 customer care centre, pilot and mechanic training, entry into service support, technical and operational publications, material and battery services, aircraft health monitoring, and MRO services.
